Thankfully the COVID restrictions are easing and life appears to be returning to something a bit more like normal. However, dental practices are still working under restrictions and as a result, everything we do takes a lot longer.
It is still necessary to leave a longer time between appointments for the surgeries to be cleaned and to maintain social distancing. We have installed additional ventilation in all of our surgeries that now enables us to carry out ultrasonic scaling and treatment with the minimum of downtime between patients.
We still have a significant back-log of patients who are due examinations but we are working through this. If a patient calls seeking an examination appointment and we have no times available, we will take a note of their name and number and will call them and arrange an appointment as soon as we have an examination appointment available.
We will prioritise patients who have been regularly attending our dental practice and those who have not had an examination recently. We have time set aside every day for patients who have an emergency and we are doing our best to work through the back-log so please be patient.
Our reception staff are doing their best to deal with the situation yet we are getting a few patients who are becoming abusive when we cannot offer appointments for routine examinations.
Please be assured that we are doing our best to see patients and being unpleasant does not help. Under NHS regulations, we are allowed to deregister patients who are abusive to our staff.
Dentistry wise life is still not quite back to normality so for the time being we greatly appreciate your patience.
Please be aware that we are still the same friendly team but your journey through the practice will still be slightly different to what you have been used to.
This is in order to make things as safe as possible for everyone::
YOUR PATIENCE AND UNDERSTANDING IS REALLY APPRECIATED